The removal of GST improved affordability and access, while the platforms National Health Claims Exchange and Bima Sugam helped reduce friction from purchase, servicing to claims.
FinTech BizNews Service
Mumbai, 24 December 2025: As we approach the close of 2025, Mayank Bathwal, MD & CEO, Aditya Birla Health Insurance, has shared important views on the evolving insurance landscape in India.
“The year 2025 marked a clear inflection point for India’s insurance ecosystem, with policy reform and digital progress beginning to translate into real consumer impact. The removal of GST improved affordability and access, while continued advancement on platforms such as the National Health Claims Exchange and Bima Sugam helped reduce friction from purchase, servicing to claims. Together, these developments strengthened confidence in the system and supported broader adoption.
Looking ahead to 2026, the direction is clear. Growth will be driven less by just expanding coverage and more by improving quality, consistency and trust. The next phase will focus on simpler products, faster and more predictable claims, and deeper engagement across the customer lifecycle. Insurers that prioritise transparency and long-term outcomes are poised to shape the future of the sector.”
