"Recent outages have disrupted economic activity worth over Rs1,200 crore an hour, highlighting how fragile trust can be when infrastructure falters"
FinTech BizNews Service
Mumbai, August 17, 2025: India processed over 19.4 billion UPI transactions worth Rs25 lakh crore in July 2025. "UPI has brought real-time payments to the forefront, but many banks are still running on infrastructure that was never designed for today’s scale and concurrency," says Amitabh Kanekar, Co-founder of 86400, (An Initiative By Mobileware Technologies).
Legacy systems often lack real-time monitoring and dynamic scaling. Amitabh explains: "This forces teams into reactive firefighting when transaction volumes surge. As new layers like biometric authentication are introduced, integrating them into older systems becomes costly, complex, and time-consuming. This leads to delays in innovation and operational inefficiencies that can have a direct cost impact."
In digital payments, speed and reliability are non-negotiable. Elaborates Amitabh: "But, the bigger cost is reputational. Every failed UPI transaction or prolonged outage erodes consumer confidence. Recent outages have disrupted economic activity worth over Rs1,200 crore an hour, highlighting how fragile trust can be when infrastructure falters. Rising fraud incidents, especially those linked to backend loopholes, only worsen this trust deficit. With tech-native fintechs raising the bar for seamless experiences, traditional players risk losing customers if backend constraints persist."
The Need for Next-Generation Payment Platforms
"India processed a huge volume of UPI transactions in July 2025. UPI adoption accelerates. "Yet, many backend systems are still operating on legacy technology not built for this load. As volumes rise and cross-border reliability and security can no longer depend on patchwork fixes," alerts Kanekar. "Next-generation payment platforms are essential to handle five-nines uptime, intelligent transaction routing, and real-time fraud detection at scale. Modern switch layers can recognize anomalies, dynamically reroute traffic, and block suspicious activity instantly, ensuring both speed and safety. This is not just a technology upgrade, it’s a strategic investment to future-proof operations and maintain customer trust in the digital payments ecosystem."
86400 has processed over 13 billion transactions and built platforms designed to deliver reliability, speed, and fraud prevention at scale. 86400 supports over 120 banks, NBFCs, and fintechs, helping them modernize their backend incrementally. Amitabh claims: "Our platforms allow institutions to enable next-gen features like biometrics without a full overhaul, reducing operational burden while protecting long-term brand credibility."Our goal is to give financial institutions the infrastructure they need to meet today’s expectations and tomorrow’s challenges in a rapidly evolving payments landscape."
