93% Of Jobs Potentially Affected By AI:Cognizant

AI is not a blanket solution for advancing labour productivity: Cognizant's Latest "New Work, New World 2026" Report

Ravi Kumar S, CEO of Cognizant

Cognizant today announced the release of "New Work, New World 2026," providing fresh analysis on how artificial intelligence (AI) will impact work and jobs. Building on the original report's release in 2024, the new research reveals AI is changing the workforce faster than previously reported: it's now capable of handling $4.5 trillion in U.S. work tasks and impacting potentially 93% of jobs today. However, the report also underscores that AI is not a blanket solution for advancing labor productivity: human involvement and adaptable operations continue to be vital to capturing the full value potential of AI. 

Cognizant's analysis for New Work, New World 2026 is based on a reassessment of 18,000 tasks and 1,000 jobs in the O*NET labor database, with a focus on how jobs and tasks could be assisted or automated by AI. Specifically, the new study points to an accelerated pace of change in "exposure scores"—the degree to which a job can be assisted or automated by AI—and highlights how those evolving changes can influence labor and enterprise success.

"We're seeing significant capital flow into AI, and the rapid adoption of these technologies is reshaping the workplace," says Ravi Kumar S, CEO of Cognizant. "Our research shows that enterprises could unleash $4.5 trillion in labor productivity today. However, turning that investment into meaningful results takes more than raw technology power. Businesses must also integrate contextual intelligence, build flexible systems that can absorb new AI capabilities, and prioritize human learning and development alongside technological advancements. Companies that focus on these essentials will unlock the true value of AI."

Kumar continues: "Human skilling becomes the bridge through which today's AI spending translates into tomorrow's tangible results. AI's promise is realized when we empower our workforce with digital fluency, adaptability and continuous learning, while ensuring AI solutions are deeply contextualized to unique business challenges. As a result, new job roles will emerge to harness this opportunity."

Cognizant's "New Work, New World 2026" report reaffirms that human knowledge and judgment remain essential to harnessing AI's full potential. It emphasizes that much of AI's value potential remains untapped without the power of human intelligence and involvement. There is still much work left to be done by human hands across job tasks that AI may never assist with, let alone automate. The potential of AI resides in skilling workers and freeing them up for higher order thinking—creative agility, fresh thinking and novel ideas that can transform business operations. 

Other key highlights from the report's findings include:

• AI is changing the workforce far more quickly than projected: The report finds the average exposure score across jobs is 39% today, which is 30% higher than what the original forecast was for 2032. This means more tasks can be assisted or automated by AI, sooner than originally predicted. These exposure scores are also now increasing by 9% annually, compared with 2% in the original research. Some notable changes in exposure scores across jobs include legal (from 9% to 63%), education (from 11% to 49%), healthcare practitioners (from 10% to 39%) and C-suite roles, including CEO (from 25% to 60%).
• Knowledge work is not disappearing, nor is manual work completely insulated: The impact of AI is evolving across sectors. Roles in computer and mathematics, once seen as highly exposed to AI, no longer top the report's exposure scores – indicating rapid advancements in AI may have reached their limits in some knowledge work areas. Meanwhile, the research reveals AI could significantly impact manual labor jobs at a faster rate than previously understood. For example, the exposure score for transportation rose from 6% to 25%, and in construction it rose from 4% to 12%.
• All told, AI can perform $4.5T in labor productivity today across a wide variety of roles: Through increased automation, AI has the potential to deliver significant value to businesses and the economy today. According to the new report, fewer tasks are left untouched by automation. The percentage of tasks that are non-automatable by AI has plummeted, from 57% on average across tasks in 2023 to 32% today.
• Simultaneously, realizing full AI value from labor is not a one-size-fits-all strategy: The report revealed AI is unable to automate upwards of 40% of management, business/ financial operations and administrative tasks, signaling a critical reality: AI alone can't fully replace humans, and human expertise and collaboration remain indispensable. To tap into the $4.5T in labor productivity, businesses must create flexible operating models that can adapt to new and evolving AI capabilities. They must also treat workforce learning as a rapid response mechanism so employees can continuously keep pace with change and effectively leverage AI to deliver meaningful growth.