AI Agents Will Be Applied In 60% Of All IT Operations Tools By 2028
The best way for I&O leaders to get started with agentic AI is with practical, foundational use cases in IT operations
Autumn Stanish, Director Analyst and Paul Delory, VP Analyst at Gartner, shared a roadmap on how I&O can be a value-driving function of AI at Gartner IT Infrastructure, Operations & Cloud Strategies Conference 2026 in Mumbai
FinTech BizNews Service
Mumbai, 1 June 2026: Agentic AI is a fundamental shift for infrastructure and operations (I&O), demanding new operational paradigms. Autumn Stanish, Director Analyst and Paul Delory, VP Analyst at Gartner, shared a roadmap on how I&O can be a value-driving function of AI. They were delivering Opening Keynote address at Gartner IT Infrastructure, Operations & Cloud Strategies Conference 2026, being held at Mumbai on 1st & 2nd June, 2026.
Sectoral registrations at the Gartner IT Infrastructure, Operations & Cloud Strategies Conference 2026, being held at Mumbai on 1st & 2nd June, 2026.
Key Takeaways
- “Gartner predicts AI agents will be implemented in 60% of all IT operations tools by 2028.”
- “The best way for I&O leaders to get started with agentic AI is with practical, foundational use cases in IT operations. This means identifying a narrow domain where a task requires a certain degree of complex judgment, and doesn’t have predefined outcomes.”
- “Continuous operations is the key to providing guardrails around AI agents and giving them structure. A staged, fully automated delivery pipeline with built-in guardrails and test suites must be developed to make sure everything is working at each stage.”
- “I&O leaders now have the second-mover advantage. All the tools they need to do continuous operations are now readily available, and most are free and open source.”
- “The I&O identity must be shifted from service provider to platform provider, becoming the engine that delivers custom tooling and standardized platforms that truly build business value.”
