Status of Applications Under the Citizen’s Charter


Function-wise Status of Applications Received / Processed / Pending


FinTech BizNews Service

Mumbai, November 2, 2025: Analysis of the performance under the Citizen’s Charter during the month of October 2025 has been carried out, and the summary thereof is given below –

DescriptionNo. of Applications
AApplications pending at the beginning of the month2,759                  
BApplications received during the month21,090                  
CReferred back to applicants for additional information410                  
 Total (A+B-C)23,439                  
DApplications processed during the month
– Within timeline
– Beyond timeline
20,578                  
20,539 (99.8%)
39       (0.2%)
EApplications pending at the end of the month
– Within timeline
– Beyond timeline
2,861                  
2,848 (99.5%)
13*       (0.5%)
* Awaiting inputs from external agencies
Function-wise Status of Applications Received / Processed / Pending
FunctionNo. of Applications
TotalProcessedPending
Within timelineBeyond timelineWithin timelineBeyond timeline
Banker to Banks and Governments8,6458,645---
Currency Management10,6939,47311,219-
Debt Management1,0038524147-
Financial Markets97-2-
Foreign Exchange Management1,8951,0661080613
Payment and Settlement Systems3715319-
Regulation and Supervision1,15748121655-
Total23,43920,539392,84813


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