The Partnership is to Accelerate the Innovation in the Financial Services Industry
FinTech BizNews Service
MUMBAI, August 22, 2025: Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS), a global leader in IT services, consulting, and business solutions, has launched a state-of-the-art Google Cloud Gemini Experience Center at its Banking, Financial Services and Insurance (BFSI) Innovation Lab in Bengaluru, India. This initiative will empower financial institutions to explore advanced AI capabilities, co-create tailored solutions, and prototype transformative applications. The center brings together TCS’ deep domain knowledge and contextual industry expertise along with Google Cloud’s suite of innovative technologies.
Krishna Mohan, Vice President and Global Head, Cloud Unit, TCS,
TCS is working with Google Cloud to design agentic AI powered solutions that will help enterprises drive agility, ensure regulatory compliance, and deliver unparalleled personalization and operational efficiency to redefine standards in the BFSI sector. Through this facility, customers can leverage Google’s Gemini models and Agentspace technologies, along with TCS’ pioneering AI platforms.
Victor Morales, Vice President, Global System Integrators Partnerships, Google Cloud said, "Our collaboration with TCS, highlighted by the new Google Cloud Gemini Experience Center, underscores our commitment to empowering financial institutions with advanced AI capabilities. By combining Google Cloud's innovative technologies with TCS' deep industry expertise, we are enabling BFSI customers to accelerate digital transformation, enhance customer experiences, and drive operational efficiencies through cutting-edge AI-driven solutions."
The partnership between TCS and Google Cloud can help financial institutions accelerate digitization and intelligent automation by leveraging Agentic AI. Financial institutions can benefit from AI powered contact center agents that provide real-time call guidance, business insights, and sentiment analysis to elevate service standards. Additionally, the collaboration enables clients to streamline software development processes through AI-driven tools, supporting every stage—from gathering business requirements to design, testing, and deployment.
Susheel Vasudevan, President BFSI Americas, TCS said “Our collaboration with Google Cloud offers a robust platform for BFSI enterprises to innovate at scale and adopt advanced AI capabilities. As BFSI firms increasingly look to integrate human expertise with AI agents, our deep domain and AI led engineering capabilities will help deliver high value solutions across customer servicing, business decision workflows and back-office Operations. With the growing demand for these hyper-personalized services coupled with integrated decision-making and enhanced security, this partnership positions BFSI firms to lead the future of financial technology with confidence”
Additionally, BFSI clients will also have access to the TCS BaNCS™ suite of solutions on Google Cloud at this new center, enabling them to make integrated banking decisions and drive frictionless, and personalized customer experience across all touchpoints. TCS and Google also intend to bring these AI-powered BFSI offerings to TCS’ innovation labs and hub locations worldwide, starting with TCS Pace Port™ London later this year.
Krishna Mohan, Vice President and Global Head, Cloud Unit, TCS, said, “By harnessing the full potential of Google Cloud, our Gemini Experience Center empowers BFSI organizations to shorten delivery cycles and reimagine customer experiences. Through the Center’s rapid prototyping capabilities, we are enabling clients to move from legacy limitations to cloud-enabled possibilities delivered at scale and speed for successful AI-led IT transformation.”
This year, TCS won five Google Cloud Partner of the Year awards for financial services and insurance, and application development, as well as artificial intelligence (AI), data and analytics, and talent development in the Asia-Pacific (APAC) region. TCS partners with the top 10 global BFSI customers and many others around the world to build profitable and sustainable businesses and offer immersive, unified, and hyper-personalized omnichannel experience for their customers. TCS’ deep industry expertise, backed by decades of experience and relevant partnerships in BFSI, spans across store operations, merchandising, supply chain, marketing, pricing strategies, and business model reinvention.
